With ESAB, 100% satisfaction is always just a phone call away.
At ESAB, customer satisfaction is our number one priority. Although the ESAB product you purchase comes with one of the most comprehensive warranty programs in the industry, our ESAB Warranty, the 100% Satisfaction Guarantee goes further by providing you with an extra measure of purchase protection.
ESAB's 100% Satisfaction Guarantee provides you with purchase protection at any time within the first 100 days from date of purchase. If you are not satisfied with your new ESAB product, simply contact the distributor that you originally purchased from referencing the 100% satisfaction guarantee. If you are unsure of who you purchased from, you can also reach out to our customer care team and we can assist. Please ensure that your product has been registered as noted on our warranty registration site, this will help us expedite the process.
The added purchase protection and peace of mind you deserve.
Here's how to take advantage of the ESAB Warranty 100% Satisfaction Guarantee:
- Purchase any qualifying ESAB welding equipment, filler metal, gas equipment, MIG guns, and/or manual plasma machine.
- ESAB products not eligible for the 100% Satisfaction Guarantee: Electrode holders, ground clamps, welding automation, and cutting automation.
- Click here to register your qualifying ESAB welding equipment, filler metal, gas equipment, MIG guns, and/or manual plasma machine. This will automatically register and qualify your product for the 100% Satisfaction Guarantee and the ESAB Warranty. So that we can easily identify you and what you purchased, be sure to include the product name and model on equipment purchases and the material type and lot number on filler metals; your name and address; and the distributor name and location where you purchased each product.
- Relax and enjoy using your new ESAB products.
- Within the first 100 days from date of purchase product that is registered with ESAB, if for any reason you are not satisfied with your new ESAB product, please contact your local distributor that you purchased from.
ESAB distributors can contact ESAB Customer Care Team at 1.800.426.1888, option 1 to be connected Monday-Friday, 8:00am to 5:00pm(CST) or email us at firstname.lastname@example.org. ESAB distributors, an ESAB Customer Care representative will assist you with replacement or credit order.